Contact Us

We are here to help.

We’re here to help! Whether you have questions about our products, your order, or shipping, our team is happy to assist.

Reach Out to Us:

  • Email: info@imfcmk.com
  • Phone: +86 177 1171 4282
  • Registered Office: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong

Our Hours (GMT+8):

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday - Sunday: Closed

We’re here to help! Whether you have questions about our products, your order, or shipping, our team is happy to assist.

Reach Out to Us:

  • Email: info@imfcmk.com
  • Phone: +86 177 1171 4282
  • Registered Office: Unit A17, 29/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Hong Kong

Our Hours (GMT+8):

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday - Sunday: Closed

Have a question or comment?Use the form below to send us a message or contact us by mail at:

Have a question or comment?Use the form below to send us a message or contact us by mail at:

FAQs

Coming Soon

What is IMFCMK?

IMFCMK is an online store dedicated to providing high-quality products and a reliable shopping experience for customers worldwide.

We focus on offering carefully selected products with transparent service, secure payment, and customer support throughout the purchasing process.

How can I contact IMFCMK customer support?

You can contact our support team through:

Email:
info@imfcmk.com

Our team will assist you with product questions, order updates, shipping inquiries, and after-sales support.

What are your customer service hours?

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM

We usually respond within 24 business hours.

Orders & Payments

How do I place an order?

Simply select your preferred product, add it to your cart, and complete checkout using your preferred payment method.

Once your order is confirmed, you will receive an order confirmation email.

What payment methods do you accept?

We accept secure payment methods available at checkout.

All transactions are processed through encrypted payment systems to help protect your payment information.

Can I modify or cancel my order?

If you need to make changes to your order, please contact us as soon as possible.

Once an order has entered processing or shipment preparation, changes may no longer be possible.

Shipping

Where does IMFCMK ship?

We currently provide shipping services to customers in many countries worldwide.

Available shipping options and delivery times will be displayed during checkout.

How long does shipping take?

Delivery times vary depending on the destination and shipping method selected.

Orders typically include:

  • Processing Time
  • Transit Time

Detailed shipping information can be found in our Shipping Policy.

Will I receive tracking information?

Yes.

Once your order has been shipped, tracking information will be sent to your email address.

You can use this information to monitor your package delivery status.

Returns & Refunds

What is your return policy?

We accept eligible returns according to our Return & Refund Policy.

Items must meet the return conditions stated in our policy.

How do I request a return?

Please contact our customer support team with:

  • Order number
  • Reason for return
  • Relevant details or photos (if applicable)

Our team will provide the next steps.

When will I receive my refund?

Once a returned item is received and inspected, approved refunds will be processed back to the original payment method.

Processing times may vary depending on your bank or payment provider.

Product Questions

Are your products exactly the same as shown online?

We make every effort to display products accurately.

However, slight variations may occur due to differences in screens, lighting, materials, or production processes.

Do you offer product support before purchase?

Yes.

If you have questions about product details, specifications, availability, or suitability, please contact our support team before ordering.

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